London Fenchurch Street is a station in East London operated by c2c. It is situated in the London Fare Zone 1. This station has ticket machines and ticket-on-departure is available. Thankfully, there are toilets - and accessible toilets. All platforms are step free accessible. There's at least one cashpoint. The station is staffed full time. There is no car park available. There is a staffed ticket office and it is open at the following times - Monday - Friday: 05:45 - 21:40, Saturday: 05:45 - 21:40, Sunday: 07:15 - 21:40.
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can be pre-booked for travel from/to this station.
Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Seating is available on the main concourse and on the platforms.
Upper Main Concourse near Cards Galore.
More seating also near Upper Crust
The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
It is preferred if mobility assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22.
The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street
Located on main concourse
Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
The Taxi rank is immediately outside the main entrance on Fenchurch Street.
Aldgate Bus Station.
Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit
London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.
Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.
London City Airport - Docklands Light Railway from Tower Gateway