Be ticket clever
* Based on the average of every purchase on ticketclever.com from 31st Jan to 7th Feb 2017 when compared to the cheapest comparable flexible fare. Excluding promotional fares.
You should create a ticketclever account if you want to be able to book tickets more quickly in future. With an account, you can save and update your payment card, view your journeys and edit your details, as well as change your email preferences.
Prices are checked constantly and we only display fares available when you click. Sometimes, a message will appear saying, 'no fares are available.' This can be because there are no trains running at that time (e.g. if you ask for a Day Return but will be returning after midnight).
ticketclever is a best fare finder - we automatically show you the best fares for your journey. You can choose to filter by 'Be clever,' 'Be frugal,' 'Be quick,' 'Be flexible.' Scroll through the whole day and see the cheapest fare for any given time window clearly marked with green stars - these are what we call ticketclever deals.
You will automatically get the cheapest train fare for your journey. Use the handy on-screen filters to help. If you have a Railcard, don't forget to add it for even more savings.
Be ticketclever and get the best fares for your journey automatically. On the longer routes in particular we'll often get you a cheaper fare (ticketclever deal).
We check thousands of possible fare combinations to find you the best, which costs you less. We call these cheaper combinations ticketclever deals. You will find ticketclever deals on most of the longer train journeys in the UK. ticketclever deals are highlighted green.
And, if a return is cheaper than two singles we'll offer you the return.
ticketclever accepts credit and debit cards from Visa and MasterCard. You can also use PayPal.
We presently only accept UK payment cards.
Verified by Visa is for your security. If you are signed up to the service, you will be asked to enter your Verified by Visa password, or random characters from it, when you make bookings with ticketclever.
MasterCard SecureCode is for your security. If you are signed up to it, you'll be asked to enter your MasterCard SecureCode when you make bookings with ticketclever.
A CVC (Card Verification Code) is printed on the back of your card. There are four digits followed by three. We need the last three digits of these when you make a booking.
Yes, we have taken a number of measures to protect your details and meet industry security standards.
If your Credit/Debit card has been working normally with previous transactions, then it might be that you've entered the card details incorrectly or even added a space by mistake.
Are there any debit or credit card fees on ticketclever?
There are no debit/credit card or PayPal fees on ticketclever.
Will getting my tickets cost anything?
There is no charge to collect your ticket from a station however if you choose to have them delivered by 1st Class mail it will cost £2.50 per booking.
Is there a booking fee?
No, we do not charge a booking fee.
If you would like to give feedback, please contact us by phoning 0800 122 3386 between 7am and 10pm, or by emailing email@example.com.
To contact the train company you travelled with see: www.nationalrail.co.uk
Please note: this link directs you to an external website, ticketclever is not responsible for the content and opinions of this site.
As ticketclever is a ticket retailer, not a train operator, you will need to contact the train company that ran the service or station directly if you want to feedback about a delay, train journey, station or ticket office.
Our emails relating to your booking will be labelled 'ticketclever' but to prevent them going into your spam folder, you can add firstname.lastname@example.org to your contacts by copying the address and pasting it into the 'add a contact' field in your email settings.
All other emails are sent from email@example.com.
As a ticketclever customer, you'll receive emails from our team that include important information about your journey. If you've subscribed to our newsletter, you'll get the latest news on our products, deals and savings too.
To contact ticketclever phone: 0800 122 3386 between 7am and 10pm or email: firstname.lastname@example.org.
Send post to:
ticketclever PO Box 6617 Arbroath DD11 9AS
We can only discuss a booking if you are the person who made the booking. This is for data protection reasons. This includes talking about cancellations or amendments of tickets, with the owner of the account used to book the tickets.
If your journey is delayed or cancelled, you may be entitled to compensation. You must contact the train company you were travelling with when you experienced the delay to apply for compensation within 28 days of completing the relevant journey. For more information about train companies' policies and for compensation claim forms, please use the links below.
Please note: the below link to train companies' websites and we aren't responsible for the content on those websites.
Abellio Greater Anglia
Arriva Trains Wales
Cross Country Trains
East Midlands Trains
First Trans Pennine Express
Grand Central Rail
Great Northern Trains
Great Western Railway (First Great Western)
Island Line Trains
West Midlands Trains
London - Tube, DLR, Overground or TfL Rail journey
South Western Railway
Virgin Trains East Coast
If your ticket is unused you can amend the date and time of your journey, but you can't change the departure point, destination or train operating company. If you would like to go ahead and change your plans, you will need to exchange your Advance Purchase ticket(s):
ticketclever, PO Box 6617, Arbroath, DD11 9AS
There are various Railcards that offer up to 1/3 off most Off-Peak journeys. These are valid for a year. You'll quickly cover the cost of the Railcard if you travel enough times.
The Railcard discount will be included if it is possible to use it for the route you are travelling on at the time you are travelling. You can see that you are travelling using a Railcard on the Booking Summary.
If your ticket was purchased with a Railcard then you must carry it with you when you travel. If you forget your Railcard you might be subject to a penalty fare. It is advised that you purchase a new ticket without a Railcard for your journey if your Railcard is not in your possession at time of travel.
Please note: Each passenger using a Railcard must take the Railcard with them when travelling.
If you decide not to travel, you can apply for a refund on unused Anytime or Off-Peak ticket(s), unless the terms and conditions of your ticket indicate that it is non-refundable. You must do this no more than 28 days after the expiry of the ticket.
ticketclever, PO Box 6617, Arbroath, DD11 9AS
If you are eligible for a refund, your refund will be processed as soon as possible and within one month of receipt of your application.
No. Anytime, Off-Peak and Super Off-Peak tickets are only refundable if not used.
Yes. If you return the ticket to us no later than 28 days after the expiry of the ticket's validity, you will receive a refund (subject to conditions).
Please note: We strongly advise you use recorded delivery when sending us tickets for a refund.
No, you can apply for a refund straight away.
If the train you intended to use is cancelled, delayed or your reservation will not be honoured, and you decide not to travel, you can apply for a refund on the unused ticket, where you will be given a full refund with no admin fee being charged. However, if you received your tickets by post the postal delivery fee is non-refundable.
Where possible, we'll automatically reserve you a seat - because reservations are free and nice to have. Sadly, we can't guarantee we'll always be able to make reservations - so where they're not available we'll let you know.
If the seats are available, you can select the direction you wish to face (the direction of travel or not), whether you want to sit by the window, in the aisle or with nobody next to you (in some cases this is possible when travelling First Class). Then there are additional options, whether you want to be seated at a table, by a power socket, near a baggage rack etc. Our seating preferences are depicted visually using icons for clarity.
Please note: We will always do our best to reserve seats with the preferences you select, however this may not be possible on all services.
You will be given the choice to reserve a seat if you have an Anytime, Off-Peak or Super Off-Peak ticket. If you choose to reserve seats, they will show on your booking confirmation. They will be in your ticketclever account too and printed when you get the tickets.
No. Unfortunately we can't always reserve seats. Some train services, like those that run short distances, don't offer seat reservations. Sometimes trains are already full when you make the booking. Even if we can't make a reservation you may still sit in any available seat that is the same class as your ticket.
You will automatically get a seat reservation with all Advance Purchase tickets. The seat numbers that have been reserved for you will show on your booking confirmation. They will be in your ticketclever account too and printed when you get the tickets.
Please note: Seat reservations for Advance Purchase tickets cannot be amended.
If you're booking more than one ticket we'll automatically reserve seats that are next to, or close to each other, if it is possible to do so. If seats are around a table, the seat numbers on the tickets may not be in sequence but that doesn't mean you aren't sitting together. The train companies offer specialist support for group bookings of over 9 people so please contact them.
Please note: we don't currently support multiple Railcards applied to a single booking.
If you have booked tickets for more than one person and your seats are not next to or close to each other, this could be because the train is full and the seats were unavailable, or because you have booked two different types of ticket. It can also happen if you made two separate bookings, or if the type of ticket you bought didn't include an automatic seat reservation. Sometimes it isn't possible to reserve seats.
Network Rail is making temporary changes to the advanced availability of final timetables for up to six months from 20 May onwards, meaning these will be available later than normal. As a result, for the majority of TOCs, timetables will not be confirmed until 6 weeks out (this is normally 12 weeks). While tickets will be available at 12 weeks, these could be subject to change once the timetable is confirmed. Customers, whose tickets do subsequently change will be entitled to a full refund. http://www.nationalrail.co.uk/service_disruptions/184755.aspxexvuzttrfdtyccecrsxx
If people buy a ticket for a service affected by this change and then, at a later date advance tickets are made available which are at a cheaper fare, customers should book the advance fare for that service and then request a fee-free refund on their original ticket.
You will still be able to purchase 3 months in advance. While you can still book tickets, these routes are subject to change. If changes occur and you no longer want to use your ticket you will be entitled to a full refund.
You will still be able to purchase 3 months in advance. While you can still book tickets these routes are subject to change. If changes occur and you no longer want to use your ticket you will be entitled to a full refund.
The core timetable changes twice a year, in May and December. As a result of billions of pounds of investment in the rail network, and in new trains and services, the May 2018 timetable change is the largest in living memory, needing the rescheduling of almost four million services ? some 600% more than normal. The scale of this change was being managed by the rail industry, which was also taking into account unexpected alterations to infrastructure projects, to the introduction of new trains and to new services by some operators. There was then a significant delay to the major electrification work between Manchester and Preston. This meant that the Network Rail timetable planning teams have been unable to deliver the new timetable within the usual timescales.
You can collect your tickets from any station with a ticket machine for free or have them delivered by 1st Class mail for £2.50.
You can choose to have your tickets posted to you via Royal Mail 1st Class, if the booking has been made more than four days in advance of travel and prior to 5pm on that day. We will not be liable if you have made an error in the delivery address you have supplied us.
It is your responsibility to check your tickets when you receive them to ensure the travel information is correct. If you believe the information is different to the information you provided at the time of booking you must contact us to advise of this difference.
Your postcode may not be registered with the Royal Mail address database. To search or register your address please go to the postcode finder application on the Royal Mail website.
If you're due to travel within the next 24 hours and your tickets haven't yet arrived please contact us by phoning 0800 122 3386 between 7am and 10pm, or by email at email@example.com.
We do not currently do self-print tickets.
We plan to offer mobile tickets very soon.
No. You do not require a copy of the confirmation email to travel. The booking confirmation email includes your ticket collection code, which is essential when collecting your tickets from a Ticket machine. If you haven't received your booking confirmation email or missed the confirmation screen during the booking process all travel information can be found in your ticketclever account.
When you buy tickets through ticketclever you will be given a ticket collection code that you need when collecting your tickets. This reference is displayed:
Tickets will be ready for collection at the station within a minute of payment. You can collect them any time before travel. For collection, you'll need:
Yes, when you make a purchase through ticketclever you will receive an email confirmation. If you didn't receive an email confirmation you can:
Train travel is exempt from VAT, therefore we don't issue VAT receipts with tickets. If you need a proof of purchase, you can use your confirmation email. This contains all the relevant payment information.
1st Class mail is only offered if your travel date is 4 days or more after the date you book the ticket to ensure that your tickets arrive in sufficient time to travel.
No. All tickets must be posted to a UK address.
Yes, you can have your tickets delivered to any UK address.
No. When you book tickets we process and print them immediately, this means we can't change the delivery address after a booking has been made. Your email confirmation will include the delivery address you selected at the time you made the booking.
ticketclever sell three ticket types offered by the train companies and available nationally. These are Anytime tickets, Off-Peak tickets and Advance Purchase tickets. We also sell ticketclever deals - which are multiple tickets that when combined make your journey cheaper than alternatives.
The earlier you book the more likely you will be to find cheap Advance Purchase tickets. If you can't book in advance, our ticketclever deals are still available on the day of travel, up to a couple of minutes before departure.
The Limited Availability message will be displayed when you search for a journey and the ticket you are being shown has a limited number of tickets available to purchase. This message will only be shown for Advance Purchase tickets, which are sold in limited numbers and so are subject to availability.
Yes, once you have selected your ticket you can add a London Travelcard as an additional product, the exception to this is if there is a child in the booking.
We can't make bookings online on your behalf but can certainly answer any questions you have or guide you through the booking process. Please contact us by phoning 0800 122 3386 between 7am and 10pm, or by email at firstname.lastname@example.org.
The name of the traveller is not printed on the tickets so anyone in possession of the ticket can travel, however, to pick tickets up from a ticket machine you will need the ticket collection reference and the debit/credit card that was used to purchase the tickets. Your card will not be charged. If you paid using PayPal, you can use any debit/credit card, along with your ticket collection reference, to obtain your tickets.
Yes. Tickets can be used by anyone in possession of them, however, to pick tickets up from a ticket machine you will need the ticket collection reference and the credit/debit card that was used to purchase the tickets. Your card will not be charged. If you paid using PayPal, you can use any debit/credit card, along with your ticket collection reference, to obtain your tickets.
We can't make bookings over the phone but can certainly answer any questions you have or guide you through the booking process.
We cannot book international train journeys.
We don't currently sell season tickets.
Advance Purchase ticket... you cannot break your journey as your ticket is only valid on the specific train(s) you are booked onto
Off-Peak or Super Off-Peak ticket... stopping off along the way is generally permitted on the outward direction (unless prohibited for the journey you are making). If you intend to stop off on your outward journey, please ask staff at the station if it's okay. You can break your journey when you return as long as you do so on the same day that you will be completing the journey
Anytime ticket... you can break your journey at stations on the route of travel as long as you do so the same day that you complete your journey
ticketclever deal... your journey will be comprised of a combination of tickets, so we recommend you stay on the trains you are booked onto. These will be selected at the time of booking. Your itinerary will be available in the 'Journeys' section of your account. It will also be emailed to you
In short yes, always. Kids aged 5-15 travel for half the price of an adult fare and under 5s travel free, whatever ticket you buy for them. There are a couple of things to note:
Go to www.ticketclever.com, select the train you wish to travel on. We'll let you know if the tickets are available immediately. If they are, you're good to continue to the basket and buy your train tickets. If for any reason the tickets have become unavailable - because the last one got away before you confirmed it - search again to find other cheap train tickets for your journey.
Yes, you can buy first class (discounted sometimes too) just select the '1st' filter. Please note: not all UK train services have first class accommodation and therefore not all searches will display first class fares.
Two singles are often cheaper than a return. You'll be able to see if two singles are cheaper than a return when you select the journey you want - because we always display the cheapest train tickets for your journey when you select the 'Be frugal' filter. Please note: Sometimes the cheapest train tickets are for specific trains at specific times on specific routes. Flexible tickets are more likely to be changeable and refundable if you don't use them.
The easiest way to create a ticketclever account is to click on 'Sign in' in the top right-hand corner of the page. If you click, 'I am a new customer' you will have the opportunity to create a new account. You can also create an account after you've searched for the journey you want at ticketclever.com and added it to your basket, by again clicking 'I am a new customer' when the relevant popup appears.
The ticketclever website is structured so that duplicate orders are not possible. If you experience a problem whilst making a booking, your tickets will not have been booked. This is to avoid the ability to have duplicate bookings. If you experience a problem whilst making a booking you should:
If you have placed the same order twice you might be eligible for a refund subject to admin fees. Please see our refunds section for information on how to apply for a refund.
The ticket machine will ask you to remove your card and will then proceed to issue your tickets. This can take as long as 30 seconds so please do not walk away from the ticket machine during this time. If no tickets are issued after this time, please try the ticket machine again. If tickets are still not issued ask a member of staff at the station ticket office for help.
We're sorry - this means that we are experiencing a problem whilst processing your tickets. This is only a temporary issue and should be resolved within a few minutes.
Go to ticketclever.com at the top right hand corner of the screen and select 'Sign in,' enter the email address and password you used to create your account. Click 'My account' and 'Edit Details' to update your information as desired.
If you don't want to be registered with us anymore, please write to us at: ticketclever, PO Box 6617, Arbroath, Scotland, DD11 9AS. Please note: Once your account has been deactivated you will not have access to any of your booking information.
When you create your account there is the option to tick if you would like to receive the email newsletter with trip ideas and special offers. If you ticked this when you created your account but would like to unsubscribe, it's easy.
You can check our live departures boards to see what trains are running at the moment. Any cancellations or delays will show up there.
Sign in to your account and change your password.
To log out of our site securely, go to the top right-hand corner of the home screen and click 'Sign out.'
You'll receive an email confirmation if your purchase has been successful or if it has not. If you have registered with ticketclever, you can log into your account at ticketclever.com to check your purchases.
If there is a problem with your booking you will receive an automatic email from our system advising you that there was a problem with your booking and we are looking into it. Once we have spotted the issue we will get in contact with you to advise whether your booking was successful or whether you need to try again.
If you're still unsure - please contact us by phoning 0800 122 3386 between 7am and 10pm, or by email at email@example.com.
Train times and train ticket availability are constantly updated in our system to reflect what's out there, so unfortunately we can't email you ticket prices that might have changed by the time you receive the email.
If you booked tickets with us as a Guest you can still use the email you signed up with to view bookings you have made - you'll just need the email address and the transaction reference for the booking you wish to view - if you want to create an account following this click 'Create account.' You will be asked to create a password when you create an account.
Go to ticketclever.com go to the top right hand corner of the screen and select 'Sign in,' enter the email address and password you used to create your account. Click 'My account,' click 'Journeys' and select the relevant journey.
Go to ticketclever.com at the top right-hand corner of the screen - click 'Sign in' and enter the email address and password you used to create your account.
No, you do not need to register as a customer with us. You have the option to create an account during your first purchase which helps to prevent fraud.
The email address associated with your PayPal account must match the email address you use on ticketclever.com. PayPal is only available as a payment method once you have created a TC account.
Some train companies operate a Penalty Fares scheme. All such schemes operate on the same basis, and are approved by the Department for Transport. Train companies are required to ensure that warning notices are clearly displayed on trains and at stations where such schemes operate. Within such areas, you may be charged a Penalty Fare if:
If you require any assistance whilst travelling you need to pre-arrange this with the relevant train company, we would recommend booking help 24 hours prior to you travelling.
|Train company||Access Information||Telephone||Text phone/Type talk|
|Abellio Greater Anglia||Abellio Greater Anglia Access information||08000 282 878||18001 08000 282878 (text relay service)|
|Arriva Trains Wales||Arriva Access information||0333 005 0501||0845 758 5469 (Text phone)|
|c2c||c2c Access information||01702 357 640||01702 357 640 (Text phone compatible with Ultratec Minicom 6000)|
|Caledonian Sleeper||Caledonian Sleeper Access information||0330 060 0500||1 800 103 300 600 500 (text relay service)|
|Chiltern Railways||Chiltern Railways Access information||03456 005 165||08457 078 051 (Text phone)|
|CrossCountry||CrossCountry Access information||0344 811 0125||0344 811 0126 (Text phone)|
|East Midlands Trains||East Midlands Trains Access information||03457 125 678||03457 078 051 (Text phone)|
|Great Western Railway||Great Western Railway Access information||08001 971 329||18001 0800 197 1329 (Text phone)|
|Gatwick Express||Gatwick Express Access information||0800 138 0225||08451 27 29 40 (Text phone)|
|Great Northern||Great Northern Access information||0800 058 2844||0800 975 1052 (Text phone)|
|Hull Trains||Hull Trains Access information||0800 316 1323||08456 786 967 (Text phone)|
|Island Line||Island Line Access information||0800 528 2100||0800 692 0792 (Text phone)|
|West Midlands Trains||West Midlands Trains Access information||0800 092 4260||0344 811 0134?(Text phone)|
|London Overground||London Overground Access information||0343 222 1234||020 3031 9331 (Text phone)|
|Merseyrail||Merseyrail Access information||0800 0277 347||0151 702 2071 (Text phone)|
|Northern||Northern Access information||0808 1561 606||08456 045 608 (Text phone)|
|ScotRail||ScotRail Access information||0800 912 2901||18001 0800 912 2 901 (Type talk)|
|Southeastern||Southeastern Access information||08007 834 524||08007 834 548 (Text phone)|
|South Western Railway||South Western Railway Access information||0800 528 2100||0800 692 0792 (Text phone)|
|Southern||Southern Access information||0800 138 1016||0800 138 1018 (Text phone)|
|Thameslink||Thameslink Access information||0800 058 2844||0800 975 1052 (Text phone)|
|TfL Rail||TfL Rail Access information||0343 222 3456||0800 112 3456 (Text phone)|
|TransPennine Express||TransPennine Express Access information||0800 107 2149||0800 107 2061 (Text phone)|
|Virgin Trains||Virgin Trains Access information||08000 158 123||08000 158 124 (Text phone)|
|Virgin Trains East Coast||Virgin Trains East Coast Access information||03457 225 225||18001 03457 225 225 (Text relay service)|
If there are no staff at the station, and the ticket barriers are open, you are advised to travel to the next station where you can then collect your tickets from the Ticket machine. Alternatively, you can repurchase your tickets and then apply for a refund. Please note: If you repurchase your tickets and apply for a refund, all Anytime or Off-Peak ticket refunds are subject to admin fees which are detailed in our Refunds section.
Network Rail is the company that looks after, runs and develops Britain's railway tracks. They do signalling and level crossings. They maintain bridges, tunnels and viaducts. They also run 19 of the UK's main train stations. Network Rail have a guide to the common causes for delays in your journey and the way they deal with them. Delays Explained Please note: This link directs you to the Network Rail website, ticketclever is not responsible for the content and opinions of this site.
If you have put in your Credit/Debit card and keyed in the 8 digit booking collection code and experience problems collecting your tickets, ask a member of staff at the station for help.
Go to the station search page. Enter the station you're looking for and click 'View Station.' This will navigate you to the live departures and arrivals information for the station you want.
If you are booking a journey to London, we are required to offer you a London Travelcard. But we'll also tell you if we can include London travel in your journey for less without one. And we'll tell you if it would be cheaper to just to use contactless when you get there.
Yes, all the tickets required to complete your journey are packaged together and quoted in one total payment on ticketclever. This includes travel by London Underground.
If you're travelling between two London train stations, as part of the journey you have booked through ticketclever, your London Underground travel is covered by the tickets you have bought.
A Day Travelcard (Peak) can be used all day Monday to Friday, on the day of validity and for any journey that starts before 04:29 the following day. On public holidays it is cheaper to buy an Off-Peak Day Travelcard.
A Day Travelcard (Off-Peak) can be used from 09.30 Monday to Friday, all day Saturday, Sunday and public holidays, on the day of validity and for any journey that starts before 04:29 the following day.
If you have lost your ticket, you will need to purchase a new ticket if you wish to travel. The train companies will not accept liability for lost or mislaid tickets. Your ticket is evidence of your entitlement to travel on the National Rail Network and it is your responsibility to keep it safe. You might be entitled to a refund, subject to admin fees, if you locate the lost or mislaid ticket.
Have you missed a connection?
If a delayed train means you miss an on-going connection then please speak to the train manager on the connecting train. They will give advice on a case-by-case basis on whether an additional cost will be incurred.
Did you miss your train because of a train delay?
If a train is delayed you can in some cases claim a refund through Delay Repay. Please contact the train operating company you will be travelling with.
Were you late for your train due to extenuating circumstances?
If for reasons such as severe illness etc. a person is unable to make their train, it is up to the discretion of the train company as to whether they offer any kind of remuneration. Please contact the train company you will be travelling with.
Please note: It is your responsibility to be on time for a train you are booked onto.
Most train companies will let you take up to two small animals per person for free. This includes cats, dogs, birds and hamsters etc. Animals must be kept on leads or in carriers for the entire trip and neither a pet on lead or in container may be put on seats. Animals, aside from guide dogs, are not permitted in the dining car. Animals are only allowed on board if they do not compromise the safety of other passengers. If you have any other questions about taking animals on the train, please contact the train company you will be travelling with.
You cannot reserve space for bikes on the train through our site. If you'd like more information about space for bikes on trains, please contact the train company you will be travelling with. The train operator will tell you if you are permitted to take your bike on the train and if so, whether you require a reservation.
Most trains usually have room for pushchairs. If you would like more information about the train you will be travelling on, please contact the train operating company. Please note: passengers with wheelchairs have priority over pushchairs. If a wheelchair user needs the available space on the train, pushchairs must be folded up to create space.
Most trains have designated spaces for wheelchair users. If you would like more information about the train you will be travelling on, please contact the train operating company.
Each person may take up to three items of personal luggage on the train. The three items of luggage can take the form of two suitcases or rucksacks and one item of hand luggage. If you want to take more than three pieces of luggage, you may be able to pay to do so. Please contact the train operating company you will be travelling with to ask about paying for extra luggage and ask whether there is enough space for your extra luggage. You may put your luggage on a spare seat if nobody needs to use it.
ticketclever has dedicated station pages. You can use our station search to find information for a particular station. Our stations pages have short introductions to each station as well as facilities info. The facilities information includes information on lost property, contact details, opening hours, waiting rooms, car parking, taxi services, wheelchair access and baby changing facilities.